Returns & Exchanges
At Pixio, we stand behind the quality of our high-performance monitors and electronics with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure you get back to your setup as soon as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Carefully place the item in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the condition of the returned hardware, your refund or replacement will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing